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All articles

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What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

How much does shipping cost?

Domestic Shipping [USA]: We offer free standard shipping on orders totaling $89 or more. We also offer 2-3 day expedited shipping for $19.99 on orders of $89 or more, or $29.99 on orders below $89. Standard shipping for orders under $89 is $8.99.

Do you ship worldwide?

We currently only ship within the United States.

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shippi

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

How do I use my benefits/rewards points?

To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the ['Discount Code'] field. Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order. If you

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 4-7 business days. • Express Delivery: Typically arrives within 2-3 business days.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What’s your return policy?

We’re all about quality, and we want you to look and feel your best. That’s why every purchase comes with the Epic Fits 30-Day Guarantee. If your shirt doesn’t fit right or wears out too soon, let us know within 30 days—we’ll replace it for free or g

How do I start a return?

Our return policy allows returns for any reason within 30 days of delivery. If you'd like to proceed with a return, please visit our Return Portal returns.epicfits.com. Once your request is approved, you will receive a prepaid return label via email.

Do you offer free shipping?

We offer free shipping on orders of $89 or more.

What if my package gets lost or arrives damaged?

At Epic Fits, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or through chat with your order number and any

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of delivery. We do not offer returns or exchanges of any items marked ‘Final Sale”.

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or our online chat agent. Please include your order number and the reason for cancellation in your me

What is your shipping policy?

[No international shipping]. Our standard shipping time within the USA is 4-7 business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the ti

Do you offer expedited shipping?

Yes, we do offer expedited 2-3 day shipping. $19.99 for orders totalling $89 or more. $29.99 for orders under $89. Please keep in mind that the order processing can take up to 24 hours.

How do I make a return?

Returns must be initiated within 30 days of receiving your order. To start a return please visit returns.epicfits.com. We are unable to return or exchange “Final Sale” items.

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 4 business days for the refund to reflect in your account.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What size do you have for men's v-neck and crew t-shirts?

Size ChartMen's Crew and V-Neck Shirts